Visa

Shipping Policy

1. Shipping Rates

Republic of Ireland & Northern Ireland

Free shipping on orders over €100 via Courier Express Tracked Service.
Orders under €100:
- Standard Courier Tracked Service (1–3 business days): €5.95
- Express Courier Tracked Service (1–3 business days): €9.95

European Union (EU)

Orders under €100: €14.95 via Standard Courier Tracked Shipping (3–5 business days).
Orders over €100: €9.95 flat rate via Standard Courier Tracked Shipping (3–5 business days).

Bulky / Heavy Items

Certain products such as indoor trainers, bikes, or scooters incur additional shipping charges due to size and weight. Charges are calculated at checkout.
Example: KICKR BIKE V2, KICKR BIKE PRO and KICKR BIKE SHIFT: €150.
Delivery times for bulky products may be longer for remote locations.
Bulky items cannot be combined to one order: example: 2 o 3 Indoor Trainers under the same address. If you need multiple Heavy Items, which you see the category based on shipping charge at checkout, please place multiple orders.

Canceling an order
Please note that once an order has been shipped, cannot be cancelled.
If the order has been shipped, and you no longer want the product, please follow our return policy.

2. Shipping Restrictions

We ship only within the EU. For some countries or regions, due to logistics or brand restrictions, certain products cannot be shipped outside the Republic of Ireland.
We do not ship to forwarding companies. Orders placed with forwarding addresses will be cancelled and refunded.
A local phone number is mandatory for EU deliveries. Failure to provide a local number will result in order cancellation.

3. Shipping Times

Shipping times are estimates only. They start 1–3 working days after the order is placed as they are based on couriers schedules and service availability.
Typical delivery times:
- Ireland & Northern Ireland: 1–3 business days
- EU (Standard): 3–5 business days
Shipping times may be longer during holidays or to remote areas. Please allow extra time in such cases.

4. VAT, Duties & OSS Compliance

Cigala Cycling Ltd is the seller of record for all orders. We collect and remit VAT for EU orders via the One-Stop Shop (OSS) system.
EU customers: Prices include all VAT; nothing additional to pay on delivery.
Non-EU customers: Import duties, customs fees, or taxes may apply. These are not collected by Cigala Cycling Ltd and are the responsibility of the recipient.
For all packages, we declare the full transaction value as required by law.

5. Products Shipped Directly from EU Distributors

Some items may ship directly from our EU distributors.
Cigala Cycling Ltd remains the seller of record, and all products are invoiced by us.
We handle all customer service, including order confirmation, tracking, delivery questions, returns, and warranty claims.
Lead times may vary depending on distributor location, stock, and courier services. Estimated delivery times are provided on the product page.

6. Pissei Custom Clothing Orders

Lead time is approx. 6 weeks, plus 1 week delivery, after the club confirms the graphics and order.
Orders placed individually via the online store start the lead time when all club orders are received and the club closes the store.
Minimum order quantities (MOQ) must be met by the club. Orders below MOQ cannot be shipped.
Custom orders cannot be cancelled, returned, or refunded.

7. Shop Safe – EU Assurance

Cigala Cycling Ltd is based in the Republic of Ireland, part of the EU.
For EU customers, all prices include VAT and duties, so there is nothing additional to pay on delivery.
For non-EU customers, local import duties, taxes, and customs charges are the customer’s responsibility.

8. Failed or Refused Deliveries

If a package is not picked up or is refused, it will be returned to us. The recipient will be charged:
- Standard packages: Ireland €10, EU €15
- Bulky / heavy items: Ireland €25, EU €60
Duties and taxes remain payable if applicable.